No telephone inquiries please.
The Corporate Sales Support Associate is a dynamic, outgoing professional who is customer-focused, positive, productive, and highly motivated to “get the job done.” He/she reports to the Senior Vice President - Strategic Partnerships, but works closely with and supports the entire Corporate Services and Strategic Partnerships Team. His/her primary function is to take responsibility for post-sale follow up tasks, administrative requirements, reports, filings, status updates, etc., and to assist with work flow to facilitate the delivery of products and services to customers and clients after a sale has been made. The Corporate Sales Support Associate is responsible for coordinating the flow of information to other departments and keeping pertinent sections of the Space Foundation website up-to-date.
The Corporate Sales Support Associate works proactively to support the varying needs of the team. He/she helps prepare and send sales literature, sponsor/exhibitor updates, correspondence, and any documents aimed at securing new accounts or enhancing current ones. He/she answers telephone and email inquiries regarding all products and services offered by the Corporate Services team.
As an integral part of day-to-day business, the Corporate Sales Support Associate will be required to handle administrative tasks such as answering phones, updating information on the website, typing sales letters, reports and proposals, and keeping track of sales-related records and progress reports.
As needed, he/she will update and enter data about customers or prospects into our database.
Prior to and during the Space Symposium, the Corporate Sales Support Associate will answer emails and calls from exhibitors and take primary responsibility for making sure that exhibitors understand how to register their booth personnel and visitors, and how to upload their logo and company description to the MapYourShow dashboard. He/she will also assist the Director - Global Sales with all aspects of trade show move-in and move-out, such as exhibit hall set-up, security, freight and drayage.
As a member of the Corporate Services team, he/she will contribute to the overall success of the team in all areas of responsibility, including sponsorship, exhibits, corporate membership and publication sales. In addition, he/she may be required to demonstrate how certain products and services work and will be responsible for making sure that the customers are satisfied with their purchases or financial investments.
The Corporate Sales Support Associate must maintain a positive approach and be passionate about providing outstanding customer service, and must always be professional, courteous, resilient and patient. Due to the volume of interaction with external customers, this position requires poise, tact, discretion and the ability to maintain confidentiality when needed. Prior experience providing customer support is critical to this position.
The Corporate Sales Support Associate must be driven, highly organized and able to develop a strong understanding of the Space Foundation's mission and sales objectives. He/she should be able to work independently and as a member of a team. Maintaining close communications with team members at remote locations will be key to this individual’s success.
Computer literacy and basic website maintenance and administration are essential to this position, as well as knowledge of search engine optimization and HTML. Experience with any of the following is helpful: Drupal, Kintera and MapYourShow. The ability to learn new applications quickly is required.
Strong communication skills are essential. This person must be an expert listener and experienced note-taker, able to follow instructions, record important information, and interpret and describe a customer’s needs to the appropriate team member. Accuracy and attention to detail are required in all aspects of the position.
This individual must possess the ability to support the Corporate Services team in a fast-paced environment. He/she must be able to calmly and effectively handle multiple competing tasks and demands resulting from frequent changes, delays or unexpected events.
Must demonstrate experience working independently on special projects and assignments, and must have the ability to consistently meet deadlines.
A Bachelor’s degree in business, management, communication or related field is preferable;
Minimum 4 years’ work experience in marketing, contract management, business development administration is required;
Familiarity with the aerospace industry and/or related trade associations is desirable;
A demonstrated proficiency in using computers and related software applications, Internet research tools, reporting applications and various databases is required; and
Superior knowledge of the Microsoft Office suite, including Word, Excel, PowerPoint and Outlook, and experience updating basic web site information and entering data, is required.
Please submit your qualifications to [email protected] on or before December 1, 2014. Thank you.
No telephone inquiries please.