Search form

Space Watch

Team Members Aim High

Space Foundation Supports Professional Development

Team Members Aim High Bernadette Sormani, who was recently promoted to Space Foundation Senior Customer Service Associate, has completed "Through the Customer's Eyes" training and is now Customer Service Certified.

Certification is based on professional experience combined with six interactive training modules that address key competency areas and core skills necessary for delivery of world-class customer service, including:

  • Why Customer Service Matters
  • What Customers Want
  • Essential Customer Service Skills
  • Handling Complaints and Dealing With Angry People
  • Customer Service as a Strategic Marketing Tool
  • Customer Service Teams

Being Customer Service Certified distinguishes Sormani as a customer service professional who has demonstrated her experience and skill, as well as her heartfelt knowledge that every customer contact is critical to the success of the Space Foundation.

Among her other responsibilities, Sormani oversees registration for the annual National Space Symposium. She has worked for the Space Foundation for two years and received a bachelor's degree in English from the University of Colorado at Colorado Springs.



Continue reading Space Watch: 

Media Contacts

Carol Hively, Director - Public Relations and Team Communications
[email protected]
HQ: +1.719.576.8000


Share This Page

Share this page with friends and bookmark for future reference.

Share on Facebook Tweet This Share on LinkedIn

Additional networks and bookmarking websites:


Give Us Feedback

We want to hear from you! Feel free to send us your comments about this page. General feedback for the Space Foundation is also welcome.